GreenPhone TradeUps

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Help

Getting Started
First time users
Confirmation message

General Services
Shipping
Shipping Methods
Lost shipping label
Packing guidelines
Tracking

Payments and Pricing
Typographical errors
Payment Delivery
Missing Payments

Trade-in Products
Trade-in
Determining Product Condition

Customer Service and Support
Via Email
Via Phone
Submitting Feedback
Canceling a Trade

GETTING STARTED

First time users
The GreenPhone Trade-In Program offers value for your pre-owned product(s).

The new GreenPhone Trade-In Program solution offers you:

Convenience: Fast and easy one stop solution to get cash for your pre-owned eligible trade product.

Return on your investment: Reduces the cost of new technology by helping you realize the value from your pre-owned equipment.

It's easy! Follow these simple steps:

Step 1 – Register or select "Get a Free Quote" to receive your free trade-in quote.

Step 2 – Describe your pre-owned product(s): manufacturer, model, and quantity.

Step 3 – Receive an instant quote value for your pre-owned product(s).

Step 4 – Choose your payment method. All payments will be issued approximately 35 days after the receipt and inspection of your traded product. Checks are mailed via US Postal Service. PayPal and OboPay payments will be posted directly to your account.

Step 5 – Ship your pre-owned product(s) using the prepaid shipping label provided.

Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion. We recommend that you keep a copy for your records. This message will contain instructions on the next steps to complete your transaction.

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GENERAL SERVICES

Shipping

Shipping Methods
It is important to use our shipping label as it will be used to expedite tracking, identification and processing.

Within one business day of completing your trade, an email with the subject line "GreenPhone Trade-In Program shipping instructions" will be emailed to the address you provided while registering. This email will provide the steps for retrieving your shipping label and contain embedded links. Simply click on the link and your prepaid, pre-addressed shipping label will appear. A Microsoft window will direct you on how to print out your label. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate label for each item. It is important to use the correct shipping label for each individual item, as the label is used to expedite tracking, identification and increase the speed of processing.

You have 30 days from the day you completed your on-line trade to return the product.

If you experience technical difficulty in printing these labels or you lose your shipping instructions email, please contact customer service at greenphonecs@marketvelocity.com.

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Lost shipping label
If you have lost your prepaid shipping label, simply refer to your shipping instructions email and click on the link to print out another label. If you are experiencing difficulty printing your label contact customer service at greenphonecs@marketvelocity.com with the following information for a replacement.

Name
Address
E-mail Address
Quote Number (from Confirmation email)

If more than 14 days has passed since you confirmed your trade, GreenPhone reserves the right to re-price your transaction quote.

You are responsible for packaging your current product so it arrives in an undamaged condition. All product(s) must be in condition stated by you in this transaction.
For all devices, please include any documentation and accessories that originally shipped with your product. These items could include but are not limited to: holster, AC adapter/travel charger, USB/serial cable and removable battery (if applicable). Failure to include these items will impact the value of your trade. If you do not have these items, please contact greenphonecs@marketvelocity.com for further assistance.
Package the item(s) in a sturdy cardboard box designed specifically for shipping. To prevent theft during shipping, pack item(s) in a sturdy non-descriptive box using cushioning materials to keep the product secure during shipping. If "peanuts" or small foam packaging material is used, equipment must be bagged or shrink wrapped first to ensure no packaging material get inside the equipment. Please endure all products are packaged SECURELY in a box without room to move. Newsprint is not sufficient cushioning material.
Remove or cross out any old shipping labels, including the original shipping barcode.
Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used.
Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping location. Be sure to keep the tracking number for proof of shipment.

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Tracking
You can find real time status of any package shipped via Federal Express by going to http://www.fedex.com and entering the tracking number provided on your shipping label.

Payments and Pricing

Typographical errors
In the event that a product is listed at an incorrect value due to a typographical error or miscalculation by the database, Greenphone Trade-In Program shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).

Payment Delivery
All payments will be issued approximately 35 days after receipt and inspection of your traded product. Checks are mailed via US Postal Service. PayPal and OboPay payments will be posted directly to your account.

Missing Payments
If you do not receive your redemption value within the period listed above, please send an email message to greenphonecs@marketvelocity.com so that we can research the issue for you.

TRADE-IN PRODUCTS

Trade-In Products

All products we receive for trade-in are refurbished and resold.

Determining Product Condition
How do I determine the condition of my product?

Is the product in excellent working condition and needs no refurbishment? Has regular maintenance has been performed on the product in accordance with manufacturer recommendations? Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches)?
If so, choose Excellent.

Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.) Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches).
If so, choose Good.

The product has no major technical problems; it turns on and is in working condition but has cosmetic defects.
If so, choose Poor.

CUSTOMER SERVICE and SUPPORT

Via Email
greenphonecs@marketvelocity.com

Via Telephone
866-635-7161

Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about Greenphone Trade-In Program by clicking greenphonecs@marketvelocity.com.

Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your name and quote number to customer service at greenphonecs@marketvelocity.com requesting that your trade be canceled. You will be sent an email confirming the cancellation. You may be asked, but not required, to provide a reason as to why you opted to cancel the trade.

Reminder Emails
During the trade process you will receive a series of reminder emails.

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